Last updated: May 3, 2025
At BhaktiBazar, each item is packed with devotion and care. Since our products are spiritual in nature and often handcrafted, we follow a strict no-return, no-refund policy — unless the item is received in damaged or defective condition.
📦 Returns / Exchanges
We accept exchange requests only under the following conditions:
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The product is damaged, defective, or incomplete at the time of delivery.
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An unboxing video is provided as proof, recorded from the moment the parcel is being opened.
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You raise the request within 48 hours of receiving the parcel.
➡️ To raise an exchange request, email us at bhaktibazar.in@gmail.com or contact us via WhatsApp with your order number, unboxing video, and issue details.
🚚 Shipping for Exchanges
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We do not charge any return shipping fee for defective or damaged items.
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In other cases, return shipping is not available.
🔁 Refund Policy
We do not offer monetary refunds under any circumstances. If the item is eligible for exchange, we will send a replacement.
If the item is out of stock, we may issue a store credit or offer an alternative product of similar value — as per customer preference.
❌ Non-Returnable Situations
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Change of mind or personal dislike after purchase.
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Failure to provide unboxing video proof.
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Used or damaged items (not caused during delivery).
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Requests made after 48 hours of delivery.
🌍 International Orders
We currently do not accept returns or exchanges on international orders.
🙏 Note from Team BhaktiBazar
Our goal is to serve genuine devotees with care and authenticity. Every product is carefully inspected before shipping. We encourage you to view the product carefully, or request a video preview via WhatsApp before placing your order if you’re unsure.